Terms and Conditions
Terms & Conditions of Forest Sessions
Adults are fully responsible for their little ones during the session.
Please follow the guidance provided when booking such as what to wear and what to bring. The sessions will still go ahead in the rain - refunds cannot be offered if you change your mind due to inclement weather.
The sessions will be cancelled if winds speed get up to or above 40mph. If Forever Wild at Heart need to cancel for any reason then a refund will be issued.
In all other cases spaces are non-refundable.
Shop & Returns
Returns
Our refund and returns policy is valid for 14 days. If 14 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are non-returnable: - Gift cards - Downloadable products - Sale items
To complete your return, we require a receipt or proof of purchase.
Once your return has been approved you will be sent a returns address. Once received, your refund will be processed and be applied to the original method of payment. We aim to do this within seven days of receipt of the returned item.
Should an item be returned not in its original condition, is damaged or missing parts for reasons not due to our error then only a partial refund may be offered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are non-returnable: - Gift cards - Downloadable products - Sale items
To complete your return, we require a receipt or proof of purchase.
Once your return has been approved you will be sent a returns address. Once received, your refund will be processed and be applied to the original method of payment. We aim to do this within seven days of receipt of the returned item.
Should an item be returned not in its original condition, is damaged or missing parts for reasons not due to our error then only a partial refund may be offered.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
We can be contacted at hello@foreverwildatheart.co.uk, or at orders@foreverwildatheart.co.uk for questions related to refunds and returns.